Shipping Information

General Information

All shipping charges calculated during Springboards And More Online Ordering are estimates only and your actual shipping costs may vary slightly from what is displayed at checkout for specific items. All final purchase amounts are calculated once your order is received and processed and then submitted to your MasterCard or VISA.

Specific items, due to irregular product sizes and weights, will not show shipping costs at checkout for online orders. These shipping costs must be calculated at our office and will not be included in the online shopping cart. The final amount once processed and charged to your credit card for items purchased online will include these shipping charges.

Please review all shipping information before placing any online order. If you have any questions please feel free to contact us at (877) 348-3246 or Info at SpringboardsAndMore.com.

Regular Delivery to Contiguous united States

Depending on the item and where it is going, we will send it to you using the best but least expensive means of shipping unless you instruct us to do otherwise by adding a note during the checkout process. Your charge will be adjusted depending on your instructions. U.S. Mail, United Parcel Service and Federal Express are the most common means of shipping used by our company.

These shipping prices are for shipments within the 48 contiguous United States. Shipments to Alaska, Hawaii and all international addresses will incur additional shipping and handling charges. Please refer to the shipping information listed below for areas outside the continental U.S.

In stock items are usually shipped within three (3) to four (4) business days. Out of stock items are shipped as soon as they become available. We will immediately alert you if an item you order is out of stock as well as the estimated shipping date.

All deliveries to a RESIDENTIAL ADDRESS via Fed Ex, UPS or DHL will incur AT LEAST a $2.00 residential delivery surcharge that is in addition to our regular shipping and handling charges. Rural or remote deliveries may incur additional fees as well. These surcharges are being passed on from the shipping companies.

Delivery to Alaska, Hawaii, U.S. Territories and Armed Forces

Items shipped to Alaska, Hawaii and U.S. Territories will incur additional shipping and handling charges. These charges will not not be shown at checkout for online orders. These shipping costs must be calculated at our office and will not be included in the online shopping cart. The final amount once processed and charged to your credit card for items purchased online will include these shipping charges.

U.S. Territories include: American Samoa, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Fdr. States Of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and Virgin Islands.

NOTE FOR PUERTO RICO RESIDENTS: Please be sure to write your "Urbanization designation" in the comments section of the order form.

Large & Irregular Orders

Shipping Items of irregular size and excessive weight will incur specialized shipping costs that are not calculated online and will not be included in the shopping cart for online orders. This will include diving boards, diving stands, trampolines and any other items listed below.

The specialized shipping chart listed below will give an approximate range of shipping costs when ordering one (1) of a particular item. Ordering more than one (1) of the same item(s) and having them shipped at the same time will increase the shipping cost but should not double the shipping costs. The final amount charged top your credit card for items purchased online will include these shipping charges. If you wish to be notified of these charges please call us toll free at (877) 348-3246 or if ordering from an international address please include a note during checkout expressing your intention to be notified of these charges before the order is processed.

Item Unit Shipping Range Duraflex & Durafirm Products Duraflex 30 Inch Rubber Channel Set $12.00 - $15.00 Duraflex Slide Track $12.00 - $15.00 Duraflex Long Footwheel & Roller $20.00 - $25.00 Duraflex Short Footwheel & Roller $20.00 - $25.00 Duraflex Fulcrum Parts Kit $45.00 - $60.00 Duraflex Stand Box with Fulcrum Assembly $300.00 - $400.00 Duraflex Fulcrum Box with Slide Tracks $30.00 - $40.00 Duraflex Anchor Fitting Without Hinges $20.00 - $30.00 Duraflex Anchor Fitting With Hinges $20.00 - $30.00 Durafirm "Short" Stand Anchor Fitting w/o Hinges $30.00 - $40.00 Durafirm One-Meter Ladder Assembly $300.00 - $400.00 Durafirm Three-Meter Ladder Assembly $500.00 - $750.00 Durafirm Double Guardrail Package for Both Sides $325.00 - $450.00 Durafirm Double Guardrail Package for One Side $300.00 - $425.00 Durafirm Double Guardrail Support $20.00 - $40.00 Durafirm Curved Guardrail $20.00 - $40.00 Durafirm Straight Guardrail $20.00 - $40.00 Durafirm One-meter Diving Stands with Guardrails $450.00 - $550.00 Durafirm Short Stands with Guardrails $350.00 - $450.00 Durafirm Short Stands without Guardrails $225.00 - $275.00 Durafirm Three-Meter Stand $500.00 - $750.00 Duraflex Diving Boards $185.00 - $250.00 Training Equipment Handstand Trainer $45.00 - $60.00 Non-Adjustable Chinning Bar $25.00 - $35.00 Adjustable Chinning Bar $25.00 - $35.00 Palmer Spring Call for Shipping Price EZ Roll Carpeted Foam (One Roll) $90.00 - $110.00 Standard Carpeted Crosslink Foam (One Roll) $90.00 - $110.00 Standard Crosslink Foam (One Roll) $90.00 - $110.00 Short Roll Standard Carpeted Crosslink Foam $90.00 - $110.00 Spotting Equipment Norbert's Twisting Belt $15.00 - $20.00 AAI Twisting Belt $15.00 - $20.00 Trampoline Spotting Rig $175.00 - $225.00 Freestanding Spotting Rig $275.00 - $375.00 Portable Dive Stands $350.00 - $400.00 Trampolines & Accessories Portable Dive Station $175.00 - $225.00 Non-Folding Trampolines $125.00 - $175.00 Custom Trampoline Frame Pads $75.00 - $125.00 9 Inch Trampoline Spring Set $25.00 - $40.00 10 Inch "Jumbo" Trampoline Spring Set $45.00 - $60.00 10.25 Inch Aussie High Performance Spring Set $45.00 - 60.00 All Trampoline Beds $35.00 - $40.00 Trampoline Weather Covers $20.00 - $30.00 Mini Tramp $175.00 - $225.00 Platform Surfaces Rough-Tex & Mondo Platform Surfaces Call for Shipping Price Polyurethane Adhesive Call for Shipping Price Mats & Pits Fat Pads, Mushy Mats, Training Pads $50.00 - 250.00 Practice Mats, Incline Mats, Non-Folding Mats $50.00 - 250.00 Landing Pits $250.00 - $350.00 Panel Mats $20.00 - $50.00

International Orders

INTERNATIONAL ORDER DEFINED: We define an International Order as any order that ships to an address outside the 50 United States of America.

WHERE WE SHIP: Most items that we sell can be shipped worldwide (see note below about Duraflex Diving Boards and Durafirm Diving Stands). All international orders must be prepaid using wire transfer or credit card. Wire transfers may be subject to an additional bank surcharge.

Effective 11/18/2008, all orders that ship outside of the 50 United States of America will incur an international surcharge that is in addition to shipping and handling charges. The international surcharge will be a MINIMUM of $10.00 per order, up to a maximum of 10% of the total price of all items purchased. Unless you request otherwise, all international orders will be shipped "Global Priority" through the United States Postal Service. The MINIMUM shipping and handling charge per international order will be $15.00. International customers are also responsible for any and all import duties, Customs Fees, taxes and / or special shipping and handling charges that may be assessed by the government of your Country.

ONLINE CALCULATON: Due to the vastly different shipping rates for various items to various countries outside the United States of America, shipping costs for international orders are not calculated online and will NOT be included in the shopping cart for online orders. These shipping costs must be calculated at our office and as a result, your Order Receipt will show “$0.00” for the shipping charges. Once your order is packaged and weighed, only then can the final shipping charges for your order be calculated. Springboards and More will add these charges along with the international surcharge (described above) to your Sales Receipt and charge to your credit card.

If you wish to be made aware of the total shipping charges prior to your order being processed, please include a note requesting this information in the comments section of the online order form during checkout.

DURAFLEX DIVING BOARD AND DURAFIRM DIVING STAND SHIPMENTS: Springboards and More is only authorized to sell Duraflex Diving Boards and Durafirm Diving Stands WITHIN the United States of America and it’s territories. Duraflex Dealers in the United States of America are NOT permitted to sell this equipment outside of the United States, or to people or companies who plan to ship the equipment outside of the United States.

All international orders for diving boards and diving stands must be purchased through the international dealer who services that particular country or continent. Please contact the Duraflex Dealer who services your area..

Please note that Springboards and More IS permitted to sell any and all Duraflex Fulcrum and Hinge Parts as well as most of the more than 400 diving related items we feature on our website to customers all around the world.

SPECIAL NOTE FOR PUERTO RICO CUSTOMERS: Please be sure to write your "Urbanization designation" in the comments section of the order form.

Please review all shipping address information as well as your contact information BEFORE placing any online order. If you have any questions, please feel free to contact Springboards and More by phone at USA-513-697-9509 or by e-mail at Info at SpringboardsAndMore.com.

Express Delivery

If you need an item in a hurry and it is available, we will gladly ship it to you using either Next Day Service from the US Postal Service or Overnight Delivery from Fed-Ex or UPS. Additional shipping and handling charges may apply for all express shipments.

If you would like expedited shipping for your order (Next Day, Overnight, 2-Day, etc.), please request this in the comments section of the on-line order form. We will notify you if the items you have ordered are not available for expedited shipping. Additional charges may apply.

Freight Delivery

Many larger items (diving boards, diving stands, spotting rigs and trampolines, etc.) are shipped directly from the manufacturer and arrive by common freight carrier. Delivery of common carrier items - known as tailgate delivery, require that they be delivered to a commercial address or loading dock and require a physical address (not a PO Box number) and a phone number that the carrier can call to arrange delivery. An individual 18 years or older must be available to sign for the shipment when it arrives.

The carrier will notify you directly to arrange a time and date of your delivery. The refusal of this type of delivery may result in the purchaser being charged shipping fees both to and from the shipping address.

The customer is responsible for unloading the product(s) from the freight truck and should make arrangements in advance to have assistance for unloading the product(s) - tailgate delivery does not include delivery inside your home, apartment, or office.

If you are not at home when the delivery was scheduled, a second delivery fee may apply depending on the carrier. Special options may be arranged directly with the carrier for additional services such as delivery within your home or office. These options may result in additional charges payable to the carrier.

All freight delivery charges are based on items delivered to a commercial address. Delivery to a residential address will incur additional charges.

Please remember that you MUST inspect the package(s) at the time of delivery.

If your order arrives damaged or there is a shortage on the order, please note the damage to the item(s) or the shortage on the delivery receipt and refuse the delivery and contact us immediately. If this occurs outside of our business hours please leave us a message and(or) call us on the next business day. Springboards And More is NOT responsible for damage or shortage that occurs in the transportation of the merchandise - the damage or shortage is the sole responsibility of the carrier.

It is the responsibility of the customer to receive and sign for the correct item and number of pieces. If you do not note that shipments are incorrect or damaged, it may result in additional charges.

Returns/Exchanges

If you need to return an item, please call our Customer Service Department at 513.697.9509 for assistance. Returned items must be shipped to us using either Insured US Mail or Insured UPS or Fed-Ex. Customer is responsible for any shipping and handling charges on returned items. Returned items must be unused and in original condition including original packaging. All items (except consignment items) are subject to a 25% re-stocking fee.

NOTE: Special Order or Custom made items CANNOT be returned for ANY reason. Check with the one of our friendly representatives for details.

Inspection of Shipments

Please remember that you MUST inspect the package(s) at the time of delivery.

If your order arrives damaged or there is a shortage on the order, please note the damage to the item(s) or the shortage on the delivery receipt and refuse the delivery and contact us immediately. If this occurs outside of our business hours please leave us a message and(or) call us on the next business day. Springboards And More is NOT responsible for damage or shortage that occurs in the transportation of the merchandise - the damage or shortage is the sole responsibility of the carrier.

It is the customers responsibility to receive and sign for the correct item and number of pieces. If you do not note that shipments are incorrect or damaged, it may result in additional charges.

FedEx service marks used by permission.